Privacy Policy

Effective Date: March 2, 2025

1. Introduction

Welcome to Langua. We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Langua platform, including our mobile and web applications.

2. Information We Collect

When you use Langua, we may collect the following types of information:

A. Personal Information

  • Name, email address, and phone number when you register an account.

  • Business details, including clinic name and provider information, when using the platform as an administrator.

B. Call & Translation Data

  • Details of calls initiated through Langua, including call duration, language, and usage history.

  • Speech-to-text and text-to-speech processing for real-time translation.

C. Device & Technical Data

  • IP address, device type, browser information, and operating system.

  • Usage data, including system logs, to improve platform performance and troubleshoot issues.


3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve Langua’s real-time translation services.

  • Authenticate and manage user accounts and business entities.

  • Track service usage for billing and analytics.

  • Ensure compliance with HIPAA and other applicable data protection laws.

  • Enhance platform security and prevent unauthorized access.

4. How We Protect Your Information

Langua employs industry-standard security measures to protect your data, including:

  • End-to-end encryption for all voice and text transmissions.

  • Role-based access controls to restrict sensitive data access.

  • Data anonymization for analytics and non-essential storage.

  • HIPAA-compliant safeguards to ensure compliance with healthcare privacy laws.


5. Data Sharing & Third-Party Services

We do not sell or share your personal data with third parties for marketing purposes. However, we may share data with:

  • Telephony and AI service providers to facilitate real-time translations.

  • Legal authorities if required by law to comply with regulatory obligations.

  • Healthcare providers if authorized by the user for integration with medical records or EHR systems.


6. User Rights & Choices

You have the following rights regarding your data:

  • Access & Review: Request a copy of your stored personal information.

  • Correction: Update or correct any inaccurate information.

  • Deletion: Request deletion of your data, subject to regulatory compliance.

  • Opt-Out: Disable certain features related to analytics and call tracking.


7. Data Retention Policy

We retain personal and call-related data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Call metadata and usage history: Retained for billing and analytics for up to 12 months.

  • Session logs: Stored securely and automatically deleted after 48 hours.

  • HIPAA-compliant data retention policies apply for medical-related records.


8. Cookies & Tracking Technologies

Langua uses cookies and tracking technologies to improve user experience and platform functionality. You can manage cookie settings through your browser preferences.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or platform functionality. Any updates will be communicated through the Langua platform or via email.


10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: Langua
Email: Support@mylangua.com